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categories: CRM

Poor Process Brings CRM Pain, Experts Warn

So your CRM implementation hasn’t turned out as planned? If you are looking for someone to blame, you might try gazing into a mirror. Though he doesn’t put it that bluntly, that’s the message from Quocirca analyst Clive Longbottom, who apparently has spent lots of time trying to explain to end users that the best CRM technology won’t do any good without solid underlying processes in place.Äàëåå


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SOA

 SOA’s 11 myths
SOA’s 11 myths Like everything new in the IT world the concept of service-oriented architecture (SOA) is constantly followed by myths about its nature and necessity for business. Lack of information and real-life experience of SOA implementation generate even more talks and opinions. We’ll try to destroy most of them and get closer to the understanding of SOA essence.

 Fitting the skills together
Fitting the skills together In the third of a four-part guide to integration, we identify the essential skills needed to make new projects and software work


Releases

TomorrowNow executives resign, SAP ponders selling division
TomorrowNow executives resign, SAP ponders selling division TomorrowNow s CEO will resign along with other senior executives and SAP revealed today that it is now considering selling the star-crossed unit.

Microsoft and SAP grow hosted partner networks
Microsoft and SAP grow hosted partner networks Microsoft and SAP are expanding their hosted application partner networks, with Microsoft growing outside the US while SAP expands in the US.



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The Open Group and ERPNEWS Collaborate to Promote Enterprise Architecture Profession in Russia
The Open Group and ERPNEWS Collaborate to Promote Enterprise Architecture Profession in Russia Open Group, a vendor- and technology-neutral consortium focused on open standards and global interoperability within and between enterprises, today announced that it has formed a partnership with Moscow-based ERPNEWS in order to raise the understanding of IT and Enterprise Architecture throughout Russia.

ERPNEWS and eC-BP.org
ERPNEWS and eC-BP.org Several weeks ago we announced our new distribution agreement with ERPNEWS, a Moscow based publication that goes to business software professionals in Russia.



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